Frequently Asked Questions

Q: Who pays for restoration and remediation services?

A: In most cases home, business or auto insurance will pay for the remediation and restoration services. Rescue Restoration will work closely with your insurance carrier to verify all associated costs with your property claim. We will document the loss from the start according to your carrier’s requirements to ensure a smooth settlement process. Rescue Restoration will invoice your insurance company directly assuming the proper policy is in place.

Q: I had water everywhere, but I think I have it all dried up. Do I still need Rescue Restoration?

A: Yes. Water gets into walls and floor cavities, sub flooring and carpet backing. The water you don’t see now will cause rot, mold, fungus and bacteria later. Unless you have moisture testing devices and sophisticated drying equipment, it will cost you more money to wait.

Q: Do I need to hire a mold remediation/removal expert to remove mold, or can I do it myself?

A: Good question. Only the owner can remove mold from a home or a business as long as they understand that when you disturb mold, you will distribute the mold spores throughout the house, creating new mold issues. The only way to correctly remove the mold is to build a containment using negative pressure and using the correct personal protective equipment. You will also need to follow the IICRC S-520 Standard and Reference Guide for Professional Mold Remediation and hire a mold specialist to make sure that the mold is removed.

Q: Can I just use my regular cleaning or janitorial service for biohazard cleanup of blood or bodily fluids?

A: Not unless your regular cleaning or janitorial service has been properly trained and equipped to handle biohazard cleanup and waste such as blood or bodily fluids and has a legal place to dispose of the recovered biohazardous waste.

Q: We had a minor fire. Several walls are covered with smoke. Can I just wipe them down?

A: Depending on what burned, you may be doing the walls more harm by cleaning them. Fires leave residues of acids, synthetics, PVC pipe, and wood treatments. Smoke odor can be extremely difficult to remove and may linger in your property for years if not properly removed by a Rescue Restoration professional.

Important

  • Before any work begins, you are entitled to receive a detailed listing of the scope of repairs and quantities of materials to be provided. Your contract should incorporate all federal, state, and local requirements for construction work.
  • Often an adjuster is assigned to your claim by the insurance company. Your restoration contractor will work closely with the adjuster to return the property to its pre-loss condition. The adjuster is tasked to make sure you are fully compensated for your loss and comes at no cost to you.
  • You may take, and be fully compensated for, the reasonable costs of emergency services to safeguard your property from further damage after a loss.
  • With proper coverage, you are entitled to be paid for the replacement value of fully restoring your property to pre-damage condition.
  • You are NOT required to accept the lowest bidder. Repair rates should correspond to prevailing standards in your area for work of good quality.